General FAQ
How does the process work when I contact you?
Every engagement begins with a confidential consultation to understand your situation, exposure, and goals. We then conduct a risk assessment and advance work and build a protection plan tailored to your actual threat profile before coverage begins.
How far in advance should I book?
The more notice the better, since advance planning is central to effective protection, but we accommodate time-sensitive needs whenever possible.
Is everything kept confidential?
Yes. Discretion is the foundation of our work. All inquiries and client details are handled confidentially, and we never disclose client identities.
Do you provide armed or unarmed protection?
Both. The right approach depends on your risk profile and environment. Where armed protection is warranted, our agents operate in full compliance with applicable licensing and firearms regulations.
Do you travel with clients?
Yes. We provide domestic and international travel support, including itinerary review, secure transportation, advance work, and contingency planning.
What areas do you serve?
We serve clients throughout Colorado and support client travel wherever it takes them, domestic and international.
How is pricing determined?
Pricing is based on the scope of the engagement: duration, number of agents, risk level, travel, and specialized requirements. We provide a clear quote after the initial consultation.
Are your agents licensed and insured?
Yes. Gray Shadows Protection maintains professional security licensing and insurance, and our personnel hold the relevant certifications and permits.